Is there a warranty?Updated a year ago

Each warmer comes with a 1 year factory warranty. This warranty is Non-Transferable. We allow the exchange of purchased items if the item is faulty. Once the exchange request is approved, we will provide you with a return label. Our team will then test the unit to determine if the item is truly defective.

The warranty does not cover any damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance (ie: taking apart the device) neglect of proper cleaning maintenance, or failure to follow written instructions for use.

If the unit is defective We will ship out the new product the next day after warmer is received and tested.

If no issue is found If no issues are found we will reship your warmer back to you. There will be a $5 reshipment fee if you did not send a video showing defect if requested from the customer service team. We will send recordings and/or images of the tested item if there are no issues.

NOTE: We will not send a replacement warmer prior to receiving your warmer. We will not ship out the new items until we have tested the returned item. IMPORTANT: We do not cover warranty exchanges for purchases made outside of the United States or from non-verified sellers.

NEW IMMEDIATE EXCHANGES: Our new immediate exchanges allow you to recieve a new warmer immediately after an active card is put on file. You will file an exchange, choose immediate exchange, the system will put a hold on the card for the cost of the item. Once processed the new item will be sent and you have 14 days to return the defective device.

• If the defective item is not sent back within 14 days the system will process the hold and your account will be charged 
• If the defective unit has liquid damage or is not faulty it will process the hold and your account will be charged on your card and the item will be sent back. 
• We do not cover shipping for instant exchanges on international orders